T&Cs

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Please read the following Terms and Conditions before you buy any digital content from us and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this. The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality. If your digital content is faulty, you’re entitled to a repair or a replacement. If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back. If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation. This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call 03454 04 05 06. The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

Important information on downloading costs and ‘bill shock’:

When you buy your digital content it will download automatically onto your computer or device. Please check the file size of your digital content carefully as using too much data might mean that you exceed your data limit on your mobile phone and you could face paying more than you were expecting, particularly if you are using your mobile phone abroad.

This contract, which governs our supply and your use of the Peggi app and the accompanying Hosted Service, sets out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In this contract:

• ‘We’, Us’ or ‘Our’ means Your Health & Care Limited;
• ‘Subscriber’ means the person buying the Peggi app from Us;
• ‘User’ means the person or persons invited to use the Peggi app by a Subscriber;
• ‘You’ and ‘Your’ may be used to describe a Subscriber or a User;
• ‘Peggi app’ means the mobile app provided by Us;
• ‘Hosted Service’ means Our hosting of the Peggi app and any content that You may upload to it.

Where we use the terms ‘You’ or ‘Your’ this means that the clause of the contract in which that phrase appears applies to both Subscribers and Users of the Peggi app. 

If You want to talk to us about these Terms and Conditions, please contact Us by:

• email: [email protected]
• telephone: 01670 221226

Do you need extra help?

If You would like this contract in another format (for example: audio or large print) please visit our website (www.peggiapp.com) to find out more.

Who are we?

We are Your Health & Care Limited (trading as peggi™), a company registered in England and Wales under company number: 11199453. Our registered office is at: 23 The Willows, Bedlington, Northumberland, England, NE22 7DT Our VAT number is: 376 092 687. The details of this contract will not be filed with any relevant authority by us.

• Introduction
  • When You download the Peggi app and create an account You agree to be legally bound by this contract.
  • When the Subscriber subscribes to the Peggi app the Subscriber agrees to be legally bound by this contract.
  • When a User downloads the Peggi app following an invitation from the Subscriber, the User agrees to be legally bound by this contract.
  • If You do not agree with any of the terms in this contract, You will not be allowed to buy or use the Peggi app.
  • This contract is only available in English. No other languages will apply to this contract.
  • You also agree to be legally bound by:
    • our website terms and conditions and any documents referred to in them;
    • our Privacy Policy (see below);
    • extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact You to let You know if we intend to do this by giving You one month’s notice. A Subscriber can end this contract at any time by giving one month’s notice if we tell You extra terms apply and you do not agree with those extra terms. A User can terminate their use of the Peggi app by deleting it from their device.

All of the above documents form part of this contract as though set out in full here.

• Information We Give You
  • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that We must give You certain key information before a legally binding contract between You and Us is made. If You want to see this key information, please:
    • click on the ‘key information’ button; or
    • contact Us using the contact details at the top of this page.
  • The key information we give You by law forms part of this contract (as though it is set out in full here).
  • If We have to change any key information once a legally binding contract between You and Us is made, We can only do this if You agree to it.
• Your Privacy and Personal Information
  • OurPrivacy Policy is available at https://www.peggiapp.com/.
  • Your privacy and personal information are important to Us. Any personal information that You provide to Us will be dealt with in line with ourPrivacy Policy, which explains what personal information we collect from You, how and why We collect, store, use and share such information, Your rights in relation to Your personal information and how to contact Us and supervisory authorities if You have a query or complaint about the use of Your personal information.
• Relationship between You and Us
  • Below, we set out how a legally binding contract between You and Us is made.
  • If You download the Peggi app you may benefit from a 30 day free trial. During the trial period you may invite up to four people to use the Peggi app under your trial license.  When your trial license ends, the right to use the Peggi app for any individuals that you have invited to use the Peggi app will also end.
  • If you are a Subscriber:
    • You subscribe to the Peggi app by completing an in-app purchase of the subscription. Before You subscribe you must check that the hardware and software requirements of Your device are suitable to support the Peggi app. Please click on the ‘key technical information’ button if You want to see the requirements.
    • During the in-app purchase process you will be provided with an opportunity to read and review these Terms and Conditions before starting to use the Peggi app. You will need to accept these Terms and Conditions prior to completing your in-app purchase of your subscription. 
    • Once you have subscribed to the Peggi app, you will be entitled to invite up to four (4) Users to use the Peggi app under your subscription.
    • If you are under the age of 18 you may not become a Subscriber to the Peggi app.
  • If you are a User:
    • You become a User by accepting an invitation to use the Peggi app which has been sent to you by a Subscriber. Once you have accepted that invitation you will be invited to download the Peggi app via the relevant app store.  You will be provided with an opportunity to read and review these Terms and Conditions before starting to use the Peggi app.
  • Subscription Term
    • If you are a Subscriber:
      • When you subscribe to the Peggi app you will be given the opportunity to subscribe on an annual or monthly basis.
        • If you subscribe for a year, your subscription will start on the day you purchase your subscription and the term of your subscription will be one year (this is called the Annual Subscription Term). Your Annual Subscription Term will automatically renew on the anniversary of your first subscription purchase unless cancelled.
        • If you subscribe for a month, your subscription will start on the day that you purchase your subscription and the term of your subscription will be one month (this is called a Monthly Subscription Term). Your subscription will automatically renew each month unless cancelled.
      • If you subscribe to the Peggi app on an annual basis you will be entitled to cancel your Annual Subscription Term at any time and your cancellation will take effect at the end of the current Annual Subscription Term. This means that if you cancel during your subscription term, you will still be able to use the Peggi app for the year that you have paid for.
      • If you subscribe to the Peggi app on a monthly basis you will be entitled to cancel your Monthly Subscription Term at any time and your cancellation will take effect at the end of the current Monthly Subscription Term. This means that if you cancel during your subscription term, you will still be able to use the Peggi app for the month that you have paid for.
      • In order to cancel your subscription, you must:
        • If you are an Apple user – cancel via the “Subscriptions” menu within your general settings menu.
        • If you are an Android user – cancel via the “Subscriptions” menu within your main menu.

Full instructions on how to cancel your subscription are available on the Peggi app website (www.peggiapp.com)

In order to cancel your subscription prior to it automatically renewing, you must undertake the above steps at least [48 hours] before your subscription is due to renew.

Please note that deleting the Peggi app from your device does not end your subscription.  In order to end your subscription to the Peggi app you must follow the steps above.

• If you are a User your right to use the Peggi app is linked to the Annual Subscription Term or Monthly Subscription Term of the Subscriber who invited you to use the Peggi app. This means that when the Subscriber cancels their subscription and their subscription term ends, you will also lose access to the Peggi app.
• If you are a Subscriber [or User] you will be given the opportunity to download and keep any content that you have uploaded to the Peggi app for 30 days following the end of the Annual Subscription Term or Monthly Subscription Term (whichever is applicable). To do this, please visit [insert website details] for instructions. 
• 30 days after Your subscription has ended, We will be entitled to permanently erase all content that You have uploaded to the Peggi app and the Hosted Service.

• No Right to Refund
  • If you are a Subscriber, when you subscribe to the Peggi app, you will be asked to tick a box to confirm that you consent for the subscription to start immediately after you pay for the Peggi app subscription via the relevant app store and that you acknowledge that this means you lose your right to cancel and receive a refund for the relevant subscription term.
  • This means that you do not have the right to receive a refund for the relevant subscription term unless the Peggi app is faulty.
  • This does not affect the rights you have if the Peggi app is faulty. A summary of these rights is provided at the top of this contract. See also clause 11.
  • This does not affect your ability to cancel the subscription without a refund in the event that you do not want your Annual Subscription Term or Monthly Subscription Term to automatically renew.
• Permission to use the Peggi app, the Hosted Service and the pre-populated content
  • We own the Peggi app. If you are a Subscriber, we give you permission (also known as a ‘licence’) to use the Peggi app for the duration of your subscription and for the purposes of this contract.  You will not own the Peggi app.
  • If you are a Subscriber, when you subscribe to the Peggi app you will see that there is already some pre-populated content. You will not own the pre-populated content.  Instead we give you permission to use it for the purpose of you using and enjoying it according to this contract.
  • If you are a User, your ability to use the Peggi app is dependent on the validity of the licence that the Subscriber that invited you to use the Peggi app currently holds. This means that if the Subscriber ends their subscription, your ability to use the Peggi app will end.
  • We also provide the Hosted Service. The Hosted Service is provided to You, whether you are a Subscriber or User, by way of a licence as a means of storing the content that you upload and/or access within the Peggi app.  You will not own the Hosted Service.  The Hosted Service will be reasonably available and Your access to the Hosted Service is tied to the term of Your subscription term, or the subscription term of the relevant Subscriber if you are a User.
  • The Peggi app that You download and use:
    • is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
    • is non-exclusive to you. We will make the Peggi app available to other users, but we will not share the data that you upload to the Peggi app with anyone who is not allowed to see it;
    • may not be:
      • copied by;
      • changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
      • combined or merged with, or used in, any other computer program;
      • distributed or sold by you to any third party, except that if you are a Subscriber you are permitted to invite up to four (4) Users to use the Peggi app under your subscription;
    • includes a guide on how to use it. Please read this carefully. This guide is set out on the Peggi website (www.peggiapp.com);
    • includes:
      • updates;
      • upgrades;
      • new releases;
      • new versions; and
    • contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
  • Except where you have permission to use the Peggi app under this clause 7, you will not obtain any rights of ownership or other rights (of whatever nature) in the Peggi app or in any copies of it. We and/or our licensors reserve all rights of ownership over the Peggi app and any pre-populated content.
• Access to the Peggi App
  • If you are a Subscriber and, after you have subscribed, something happens which:
    • is outside of our control; and
    • affects you being able access the Peggi app,

please contact us using the contact details at the start of this contract so that we can help you to gain access.

• If you are a Subscriber and your device blocks your access to the Peggi app, you may still have the right to cancel the contract. If this happens, please contact us using the contact details at the start of this contract.

• Your Use of the Peggi App
  • You must not:
    • share any content within the Peggi app that breaches any intellectual property rights of another individual or organisation;
    • use the Peggi app or Hosted Service for any purpose which is unlawful or which promotes any unlawful activity, to commit any act of fraud, to distribute any virus, for the proposes of promoting unsolicited advertising or sending spam, in any manner that may endanger others;
    • share any content which is, or could be considered to be factually inaccurate, provided without the consent of relevant third parties, defamatory or likely to give rise to an allegation of defamation, obscene, vulgar, sexually explicit, discriminatory (including racist, sexist and homophobic), abusive, threatening, offensive, or likely to cause offence, embarrassment or annoyance to another person.
  • If you are found to have shared content which is in breach of clause 9.1 above, we shall be permitted to immediately and permanently delete such content. We may also need to delete your account with us.  You will also be responsible for any complaint or legal action taken against Us in respect of such content.
  • When you use the Peggi app, you grant rights to share any content and/or personal data that you upload to any other Subscriber or User with whom you share your content and/or personal data. Additionally, You give us the right to use any content and/or personal data that you upload to the Peggi app so that we can deliver services to you in accordance with this contract.
  • You are responsible for ensuring that any content that you upload to the Peggi app is backed-up. We do not provide a back-up service.
  • We may wish to undertake analysis of the use of the Peggi app and data which is uploaded to it by users such as You. When we undertake analysis of such information we will ensure that the data that we work with does not contain any personally identifiable information so we will not be able to identify You.  You grant Us a licence to use your data in this way.
• Payment
  • If you are a Subscriber you will make payment for your subscription fee via an in-app purchase which is processed via the Apple App Store or the Google Play Store.
  • If you are a Subscriber we will not receive any payment card data from the Apple App Store or the Google Play Store. We will be told that you have subscribed, but will not receive any other information.
  • If you are a User, the Subscriber who invited you to use the Peggi app is responsible for payment of the relevant subscription fee.
• Your Consumer Rights
  • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the Peggi app:
    • is of satisfactory quality;
    • is fit for purpose; and
    • matches its description.
  • The Peggi app must comply with your legal rights.
  • When we supply the Peggi app:
    • we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
    • we do not promise that it is compatible with any third-party software or equipment except where we have said that it is in the guide to its use or on our website; and
    • you acknowledge that there may be minor errors or bugs in it.
  • Your Consumer Rights – If the Peggi app is Faulty
    • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
      • contact us using the contact details at the top of this page; or
      • visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
    • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    • If there is a fault with the Peggi app or the Hosted Service you might be entitled to one or more of the following remedies:
      • us to repair the digital content;
      • us to replace the digital content;
      • a price reduction; or
      • to reject the digital content and get a refund.
    • To avoid faults in the digital content happening, you must:
      • install any fixes, updates, upgrades, new releases and new versions as soon as reasonably possible after we tell you that they are available to be downloaded; and
      • use it only on the recommended third party software and equipment set out in the guide to its use or on our
    • End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

• Limit on our responsibility to you
  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
    • losses that:
      • were not foreseeable to you and us when the contract was formed;
      • that were not caused by any breach on our part; and
    • business losses.
  • losses to non-consumers which includes Users.
• Disputes
  • We will try to resolve any disputes with you quickly and efficiently.
  • If you are unhappy with:
    • the Peggi app;
    • our service to you; or
    • any other matter,

please contact us as soon as possible.

• If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.
• If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.
• The laws of England and Wales will apply to this contract.

• Third party rights
  • No one other than a party to this contract has any right to enforce any term of this contract.

peggiTM  is an easy-to-use app that allows a small network of people to communicate, create, exchange, and preserve memories as a way to reduce isolation, improve wellbeing and strenghten relationships.

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2023 is a big year for peggiTM as we roll out this beta release to key testing partners. As 2023 progresses and we enter 2024, we expect a much wider, subscription-based roll out plus we will be launching a version available to the public.

This current release is limited in numbers, so if you didn’t manage to download peggiTM , or you want to know about future releases, sign-up here and we’ll keep you up to date!

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